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Refund policy

Returns

Edy’s Treasures Return, Refund & Exchange Policy

Thank you for shopping with Edy’s Treasures! Please review product descriptions, sizes, quantities, and order details carefully before completing your purchase.

All sales are final, except for the qualifying order issues described below or where applicable law requires otherwise. We do not accept returns or exchanges for changes of mind or items purchased by mistake.

Pre-Shipment Inspection

At Edy’s Treasures, we visually inspect the physical items we ship and document their condition with photos and video before shipment. This is part of our quality-control process and helps us review any concerns about your order.

If your item arrives damaged, defective, incorrect, or different from its description, please follow the reporting instructions below.

Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order upon delivery. If an item arrives damaged or defective, is incorrect, or does not match its description, contact edystreasures@yahoo.com within 3 calendar days of delivery.

Include:

  • Your name and order number or proof of purchase.

  • A description of the problem.

  • Clear photos showing the item and the issue, including packaging damage when applicable.

This is the deadline to report a problem; you do not need to have the item shipped back within those three days.

We will review your request and contact you about an approved return, replacement, or refund. Please keep the item and its packaging until we provide instructions.

Final-Sale Items

The following items are not eligible for returns or exchanges due to a change of mind or a purchase made by mistake:

  • Gift cards, digital downloads, and downloadable software.

  • Sale items, wholesale lots, and bundle lots.

  • Custom, personalized, and print-on-demand items.

  • Makeup, face masks, intimate or sanitary products, adult toys, and adult items.

  • Health and personal care items identified as non-returnable.

  • Smudging products and crystals.

  • Perishable goods, including food and flowers, plus newspapers and magazines.

  • Hazardous materials, flammable liquids, and gases.

  • β€œFree Plus Shipping” promotional items.

These exclusions do not prevent you from reporting damaged, defective, incorrect, or misdescribed items. Any approved refund for a promotional item is limited to the amount actually paid, including any refundable shipping charges.

Return Approval & Condition

Please contact us before returning any item. Once your return is approved, we will provide the correct return address, shipping instructions, and mailing deadline.

Items should be unused and returned in the condition received, with their original packaging and included accessories. Opening or reasonable inspection necessary to discover the reported issue will not, by itself, disqualify your request.

Please do not send returns to the manufacturer or ship an item back before receiving return instructions.

Return Fees & Shipping Costs

For confirmed damaged, defective, incorrect, or misdescribed items:

  • No return or restocking fee applies.

  • We will cover any required return shipping.

  • An approved refund will include applicable original shipping charges attributable to the affected item.

If we voluntarily approve a return for another reason, a 15% return fee based on the returned item’s purchase price will apply. Original shipping and delivery charges are non-refundable, and you are responsible for return shipping.

If we provide a prepaid return label for such a discretionary return, its cost will be disclosed before you return the item and deducted from your refund. You will not be charged twice for return shipping.

Refunds & Exchanges

After reviewing your claim and inspecting any required return, we will email you with the outcome.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the credit.

Exchanges are limited to resolving approved claims involving damaged, defective, incorrect, or misdescribed items. Replacements are subject to availability. If an approved replacement is unavailable, we will arrange a refund.

Gift Returns

Eligible returns for orders marked as gifts and shipped directly to the recipient will receive gift credit, unless applicable law requires otherwise. Other approved gift refunds will be issued to the original purchaser’s payment method.

Gift returns are subject to the same eligibility and reporting requirements outlined in this policy.

Missing Refunds

If you have received a refund confirmation but do not see the credit, check your account and contact your bank or payment provider about its processing time.

If you still need assistance, contact edystreasures@yahoo.com.

Your Consumer Rights

Nothing in this policy limits rights or remedies available to you under applicable law. The three-day reporting window and final-sale terms do not override those rights.

Questions?

Please contact edystreasures@yahoo.com with questions about your order or this policy.

Thank you for supporting Edy’s Treasures!

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