Refund policy
Returns
DUE TO COVID, ALL SALES ARE FINAL.
**Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support and verified.**
If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, makeup,hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Sale Items & Wholesale Lots
-Face mask and All Adult Toys and Adult Items are non-returnable
- Smudging Items and Crystals
- Print On Demand Items/ Custom Items
Only Returns that are accepted within 3 days of receiving your order for items that are not as described or if you have received the wrong item.
There will be a 15% return fee
Shipping and delivery fees are non-refundable.
All Wholesale And Bundle Lots, Adult Items & Sale Items Along With Digital Downloads And All Print-On-Demand Items. All Sales Are Final
Exchanges:
Exchanges are only accepted within 3 days of receiving your order for items that are not as described or if the item received is the wrong item.
If you didn't receive what you ordered, you're eligible for a Return or Exchange.
Please Note.
Items that are purchased by mistake will not qualify for a Return or Exchange.
Please make sure that you review your order before checking out and thank you for understanding!
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at edystreasures@yahoo.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at edystreasures@yahoo.com and send your item to Edy's Treasures, PO BOX 22235, SACRAMENTO CA 95822, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to Edy's Treasures, PO BOX 22235, SACRAMENTO CA 95822, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.